Microsoft is investigating Teams and Outlook outages when users report issues

The Microsoft logo can be seen in the Microsoft store in New York City.

Fresh Mike | Reuters

Microsoft said it is investigating issues with several of its products, including Teams and Outlook.

The US tech giant said users may not be able to access multiple Microsoft 365 services.

“We have identified a potential network issue and are reviewing telemetry to determine next troubleshooting steps,” the company said.

Downdetector, a service where people can log issues and outages with websites and apps, saw a spike in users reporting issues with Microsoft products, including Outlook, Teams, and the company’s cloud product Azure, around 3 a.m. ET.

Microsoft said that around 7:05 UTC – 2:05 ET – customers “may experience issues with network connectivity, manifested as network latency and/or timeouts when trying to connect to Azure resources in multiple regions, as well as other Microsoft services.”

Company updated on Twitter at 9:26 GMT – 4:26 ET – that it “has rolled back a network change that we believe has an impact. We will monitor the service as the rollback takes effect.”

The outage at Microsoft comes just hours after it reported better-than-expected earnings for the October-December quarter. But the company saw a slowdown in sales of cloud computing products, including Azure, and issued a gloomy outlook for the current quarter.

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